Shipping Policy

Last updated: September 9, 2026

Thank you for shopping with IMOJA Mart. We aim to process and deliver your orders safely and as quickly as possible across Pakistan.

Order Processing

Orders are normally processed within 1–2 business days after the order is received.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive shipping or tracking information where available.

Delivery Across Pakistan

IMOJA Mart currently offers delivery across Pakistan through third-party courier and logistics services.

Estimated delivery time is generally:

Major Cities: 2–4 business days
Other Areas: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier, destination, weather, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you place your order.

From time to time, IMOJA Mart may offer free shipping promotions subject to the terms and minimum order value specified in the promotion.

Cash on Delivery

Cash on Delivery may be available for eligible products and locations.

COD availability may vary depending on the delivery location, product, order value, or courier service.

Customers should provide a valid phone number and complete delivery address when placing a COD order.

Tracking Your Order

If tracking is available for your shipment, tracking details may be provided after the order has been dispatched.

You can use the provided tracking information to check the status of your shipment through the applicable courier service.

Delivery Delays

While we work to deliver orders within the estimated timeframe, delays may occasionally occur because of:

• Weather conditions
• Public holidays
• Courier delays
• Incorrect or incomplete address information
• Remote delivery locations
• High order volumes
• Other circumstances beyond our control

IMOJA Mart is not responsible for delays caused by third-party courier services after the order has been dispatched.

Incorrect Address

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address or phone number, additional delivery charges may apply if the order needs to be re-shipped.

Failed Delivery Attempts

If the courier is unable to deliver an order after the applicable delivery attempts, the shipment may be returned to IMOJA Mart.

For COD orders, repeated refusal or failure to accept an order may affect the availability of COD for future orders.

Damaged Packages

If your package appears visibly damaged when delivered, please inspect the product as soon as possible and contact IMOJA Mart if the product has been damaged.

For damaged or defective products, please refer to our Refund and Return Policy.

International Shipping

IMOJA Mart currently focuses on deliveries within Pakistan.

International shipping may be offered for selected products in the future and will be subject to separate shipping charges, delivery times, customs duties, taxes, and applicable regulations.

Contact Us

If you have questions about your order or shipping, please contact IMOJA Mart through the contact information provided on our website.

IMOJA Mart
Online Retail Store
Pakistan